{"id":5293,"date":"2016-01-22T04:47:32","date_gmt":"2016-01-22T09:47:32","guid":{"rendered":"https:\/\/me-en.kaspersky.com\/blog\/?p=5293"},"modified":"2019-11-15T15:24:17","modified_gmt":"2019-11-15T11:24:17","slug":"update-problems-solved","status":"publish","type":"post","link":"https:\/\/me-en.kaspersky.com\/blog\/update-problems-solved\/5293\/","title":{"rendered":"Tip of the week: how to solve database update issues"},"content":{"rendered":"<p>Installing a security solution is important, however you just cannot assume that you are done there. Keeping your antivirus databases up-to-date is just as important as the initial install. Kaspersky Lab products update automatically, but sometimes certain issues can happen. Let\u2019s see how you can solve them.<\/p>\n<p>If your security solution window turns red and and shows the \u2018Database extremely out of date\u2019 warning,<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5295\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2016\/01\/05103410\/1_EN.png\" alt=\"1_EN\" width=\"772\" height=\"575\"><\/p>\n<p>or you have a \u2018license issue\u2019, try updating your software manually. To do that, click on the program icon in the lower right corner of the display and choose\u00a0<em>\u2018Update.\u2019<\/em><\/p>\n<p>If that does not work and the program window doesn\u2019t change its color to secure green, you should do the following:<\/p>\n<p>1. Check the system date: your PC might be living in the future. This can confuse your security solution, which downloads new databases, compares them with the system data and considers databases being out of date. As soon as you set the proper date, the problem would be solved.<\/p>\n<p>2. Set up proper proxy server settings. To do that, open the product\u2019s settings window and click on the Additional-&gt;Network Settings-&gt;Proxy Server Settings.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5296\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2016\/01\/05103409\/3_EN.png\" alt=\"3_EN\" width=\"772\" height=\"575\"><\/p>\n<p>3. Set your browser proxy settings to default values. Here you can find how to do it for\u00a0<a href=\"https:\/\/support.microsoft.com\/en-us\/kb\/2289942\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Internet Explorer<\/a>,\u00a0<a href=\"https:\/\/support.google.com\/chrome\/answer\/96815?hl=en\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Google Chrome<\/a>\u00a0and\u00a0<a href=\"https:\/\/support.mozilla.org\/en-US\/kb\/advanced-panel-settings-in-firefox\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Firefox<\/a>.<\/p>\n<p>4. Follow the links in\u00a0<a href=\"http:\/\/support.kaspersky.com\/viruses\/general\/452\" target=\"_blank\" rel=\"noopener noreferrer\">this article<\/a>\u00a0to check if there are any Kaspersky Lab update servers available. If you cannot access any of these links, your PC may be infected with a virus, which blocks access to Kaspersky Lab resources. In this case you should download\u00a0<a href=\"http:\/\/support.kaspersky.com\/viruses\/kvrt2015#kb\" target=\"_blank\" rel=\"noopener noreferrer\">Kaspersky Virus Removal Tool<\/a>\u00a0and\u00a0<a href=\"http:\/\/support.kaspersky.com\/8528\" target=\"_blank\" rel=\"noopener noreferrer\">run a system scan<\/a>.<\/p>\n<p>5. If you use a laptop, check the energy-saving settings of your security solution. For that open the Settings-&gt;Performance window. If the energy saving setting (\u2018Disable scheduled tasks while running on battery power\u2019) is checked, then your antivirus will not update antivirus databases until your device is plugged in.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5297\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2016\/01\/05103407\/4_EN.png\" alt=\"4_EN\" width=\"772\" height=\"575\"><\/p>\n<p>6. Open the Update Settings and check, which access rights are used to run the program. For that open Settings-&gt;Additional-&gt;Update setting-&gt;User account Settings. While here, you should choose the administrator account.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-5298\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2016\/01\/05103406\/5_EN.png\" alt=\"5_EN\" width=\"772\" height=\"575\"><\/p>\n<p>If you are facing an issue that these tips do not address, please visit our\u00a0<a href=\"http:\/\/support.kaspersky.com\/#s_tab2\" target=\"_blank\" rel=\"noopener noreferrer\">Knowledge base<\/a>\u00a0or send an email to our technical support service.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Installing a security solution is important, however you just cannot assume that you are done there. Keeping your antivirus databases up-to-date is just as important as the initial install. Kaspersky<\/p>\n","protected":false},"author":668,"featured_media":5294,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7,9],"tags":[1737,1062,329,180,880,97,1127,121],"class_list":{"0":"post-5293","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-products","8":"category-tips","9":"tag-advice","10":"tag-antivirus","11":"tag-kaspersky-anti-virus","12":"tag-kaspersky-internet-security","13":"tag-kaspersky-total-security","14":"tag-security-2","15":"tag-tip","16":"tag-updates"},"hreflang":[{"hreflang":"en-ae","url":"https:\/\/me-en.kaspersky.com\/blog\/update-problems-solved\/5293\/"},{"hreflang":"ar","url":"https:\/\/me.kaspersky.com\/blog\/update-problems-solved\/3676\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/update-problems-solved\/6580\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/update-problems-solved\/6672\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/update-problems-solved\/6555\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/update-problems-solved\/7556\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/update-problems-solved\/7311\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/update-problems-solved\/10595\/"},{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/update-problems-solved\/4403\/"},{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/update-problems-solved\/11122\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/update-problems-solved\/6048\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/update-problems-solved\/6789\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/update-problems-solved\/10156\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/update-problems-solved\/10595\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/update-problems-solved\/11122\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/update-problems-solved\/11122\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/me-en.kaspersky.com\/blog\/tag\/advice-2\/","name":"advice"},"_links":{"self":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/5293","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/users\/668"}],"replies":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/comments?post=5293"}],"version-history":[{"count":1,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/5293\/revisions"}],"predecessor-version":[{"id":14892,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/5293\/revisions\/14892"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/media\/5294"}],"wp:attachment":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/media?parent=5293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/categories?post=5293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/tags?post=5293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}