{"id":18798,"date":"2021-09-20T07:45:07","date_gmt":"2021-09-20T11:45:07","guid":{"rendered":"https:\/\/me-en.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/18798\/"},"modified":"2022-05-05T11:03:35","modified_gmt":"2022-05-05T07:03:35","slug":"how-to-add-apps-to-exclusions","status":"publish","type":"post","link":"https:\/\/me-en.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/18798\/","title":{"rendered":"Antivirus won&#8217;t let you run a program? Here&#8217;s what to do"},"content":{"rendered":"<p>The purpose of any security solution is to protect the system and inform users about threats. But what if your antivirus utility flags a harmless program as malware, or sounds the alarm during scanning, seemingly for no reason? There\u2019s a name for that: <a href=\"https:\/\/encyclopedia.kaspersky.com\/glossary\/false-positive\/\" target=\"_blank\" rel=\"noopener\">false positive<\/a>.<\/p>\n<p>As <a href=\"https:\/\/www.kaspersky.com\/blog\/awards-post\/21053\/\" target=\"_blank\" rel=\"noopener nofollow\">independent tests<\/a> show, our solutions rarely cry wolf, but sometimes caution does prevail. If that happens to you, don\u2019t disable protection \u2014 it\u2019ll only put your computer at risk. Instead, designate the app as trusted or add it to the exclusions list. If you\u2019re using a Kaspersky solution for home users, here\u2019s what you should know.<\/p>\n<input type=\"hidden\" class=\"category_for_banner\" value=\"kis-top3\">\n<h2>What\u2019s the difference between trusted applications and adding programs to the exclusions list<\/h2>\n<p>We want our programs to be easy to use. Therefore, the process for configuring exclusions is the same across our most popular solutions \u2014 <a href=\"https:\/\/me-en.kaspersky.com\/plus?icid=me-en_bb2022-kdplacehd_acq_ona_smm__onl_b2c_kdaily_lnk_sm-team___kplus___\" target=\"_blank\" rel=\"noopener\">Kaspersky Plus<\/a>, <a href=\"https:\/\/me-en.kaspersky.com\/premium?icid=me-en_bb2022-kdplacehd_acq_ona_smm__onl_b2c_kdaily_lnk_sm-team___kprem___\" target=\"_blank\" rel=\"noopener\">Kaspersky Premium<\/a>, and <a href=\"https:\/\/me-en.kaspersky.com\/premium?icid=me-en_bb2022-kdplacehd_acq_ona_smm__onl_b2c_kdaily_lnk_sm-team___kprem___\" target=\"_blank\" rel=\"noopener\">Kaspersky Premium<\/a>. But before proceeding to our detailed guide, let\u2019s shed some light on what it is you are about to do.<\/p>\n<p>Modern security solutions employ a comprehensive approach to protection, not only checking for malicious items in program code by scanning programs before they run, but also monitoring installed programs for suspicious activity.<\/p>\n<p>The reason for such additional checks is that cybercriminals, trying to bypass protection, sometimes begin an attack with otherwise completely harmless apps that later download more dangerous programs onto victims\u2019 computers. Some also create malware that lies low in the system for a long time before wreaking havoc.<\/p>\n<p>That\u2019s why our developers separated the settings into two categories:<\/p>\n<ul>\n<li>To prevent the antivirus app from blocking a program when you\u2019re trying to run it, make the blocked program a <strong>trusted application<\/strong>;<\/li>\n<li>To stop the antivirus app from flagging a program during a regular scan, add it as an <strong>exclusion<\/strong>.<\/li>\n<\/ul>\n<p>Now, here\u2019s a detailed look at how and where to configure both options in Kaspersky Internet Security, Kaspersky Total Security, and Kaspersky Security Cloud.<\/p>\n<h2>What to do if the antivirus app blocks a program<\/h2>\n<p>As a rule, antivirus apps prevent other programs from starting if they see potentially dangerous behavior. If you\u2019re completely sure an app is safe, use exclusions settings to add it to the trusted list:<\/p>\n<ul>\n<li>Open Kaspersky Internet Security\u2019s (or Kaspersky Security Cloud\u2019s) settings;<\/li>\n<li>Select <em>Threats and Exclusions<\/em>;<\/li>\n<li>Scroll down and click <em>Specify trusted applications<\/em>;<\/li>\n<\/ul>\n<div id=\"attachment_42027\" style=\"width: 782px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154741\/how-to-add-apps-to-exclusions-screen-1-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42027\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154741\/how-to-add-apps-to-exclusions-screen-1-EN.png\" alt=\"The Trusted applications settings in Kaspersky Internet Security, Kaspersky Total Security, and Kaspersky Security Cloud\" width=\"772\" height=\"566\" class=\"size-full wp-image-18799\"><\/a><p id=\"caption-attachment-42027\" class=\"wp-caption-text\">The Trusted applications settings in Kaspersky Internet Security, Kaspersky Total Security, and Kaspersky Security Cloud<\/p><\/div>\n<ul>\n<li>Specify the path to the program you want to run;<\/li>\n<\/ul>\n<div id=\"attachment_42028\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154750\/how-to-add-apps-to-exclusions-screen-2-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42028\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154750\/how-to-add-apps-to-exclusions-screen-2-EN.png\" alt=\"Selecting a trusted application\" width=\"1010\" height=\"663\" class=\"size-full wp-image-18801\"><\/a><p id=\"caption-attachment-42028\" class=\"wp-caption-text\">Selecting a trusted application<\/p><\/div>\n<ul>\n<li>Select which program actions the security solution should ignore.<\/li>\n<\/ul>\n<p>The general rule here is simple: the fewer the check marks, the better. We recommend experimenting with enabling and disabling the following three:<\/p>\n<ul>\n<li><em>Do not scan files before opening<\/em>,<\/li>\n<li><em>Do not monitor application activity<\/em>,<\/li>\n<li><em>Do not scan encrypted traffic<\/em>.<\/li>\n<\/ul>\n<p>Well-behaved applications don\u2019t need to interact with the solution interface, so don\u2019t allow it.<\/p>\n<div id=\"attachment_42029\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154758\/how-to-add-apps-to-exclusions-screen-3-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42029\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154758\/how-to-add-apps-to-exclusions-screen-3-EN.png\" alt=\"Permissible options when adding exclusions\" width=\"1010\" height=\"663\" class=\"size-full wp-image-18803\"><\/a><p id=\"caption-attachment-42029\" class=\"wp-caption-text\">Permissible options when adding exclusions<\/p><\/div>\n<h2>What to do if the antivirus app flags a program during a scan<\/h2>\n<p>If a program prompts questions from the antivirus during scanning, or you added it to the trusted list but that didn\u2019t help, you can try creating a scan exclusion. Here\u2019s how to do that:<\/p>\n<ul>\n<li>Open Kaspersky Internet Security\u2019s (or Kaspersky Security Cloud\u2019s) settings;<\/li>\n<li>Select <em>Threats and Exclusions<\/em>;<\/li>\n<li>Scroll down and click <em>Manage exclusions<\/em>;<\/li>\n<\/ul>\n<div id=\"attachment_42030\" style=\"width: 782px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154807\/how-to-add-apps-to-exclusions-screen-4-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42030\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154807\/how-to-add-apps-to-exclusions-screen-4-EN.png\" alt=\"Exclusion settings in Kaspersky Internet Security, Kaspersky Total Security, and Kaspersky Security Cloud\" width=\"772\" height=\"566\" class=\"size-full wp-image-18805\"><\/a><p id=\"caption-attachment-42030\" class=\"wp-caption-text\">Exclusion settings in Kaspersky Internet Security, Kaspersky Total Security, and Kaspersky Security Cloud<\/p><\/div>\n<ul>\n<li>In the window that opens, click <em>Add<\/em>;<\/li>\n<\/ul>\n<div id=\"attachment_42031\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154815\/how-to-add-apps-to-exclusions-screen-5-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42031\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154815\/how-to-add-apps-to-exclusions-screen-5-EN.png\" alt=\"Adding a new exclusion\" width=\"1010\" height=\"663\" class=\"size-full wp-image-18807\"><\/a><p id=\"caption-attachment-42031\" class=\"wp-caption-text\">Adding a new exclusion<\/p><\/div>\n<ul>\n<li>Click <em>Browse\u2026<\/em>;<\/li>\n<li>Select the file you want to add as an exclusion;<\/li>\n<\/ul>\n<div id=\"attachment_42032\" style=\"width: 1020px\" class=\"wp-caption aligncenter\"><a href=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154823\/how-to-add-apps-to-exclusions-screen-6-EN.png\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-42032\" src=\"https:\/\/media.kasperskydaily.com\/wp-content\/uploads\/sites\/37\/2021\/09\/20154823\/how-to-add-apps-to-exclusions-screen-6-EN.png\" alt=\"Choosing the path to the exclusion file and selecting components to ignore\" width=\"1010\" height=\"663\" class=\"size-full wp-image-18809\"><\/a><p id=\"caption-attachment-42032\" class=\"wp-caption-text\">Choosing the path to the exclusion file and selecting components to ignore<\/p><\/div>\n<ul>\n<li>Select the components you want ignored during scanning. Start by checking <em>Scan<\/em> and <em>File Anti-Virus<\/em>. If that doesn\u2019t help, experiment with the other checkboxes, but don\u2019t select all of them at once.<\/li>\n<\/ul>\n<h2>Conclusion<\/h2>\n<p>Now you know how to customize your antivirus utility so it won\u2019t interfere with your work, but keep in mind that its purpose is to protect your computer. Don\u2019t go wild and overuse the exclusions list or you might let a genuine threat slip through.<\/p>\n<input type=\"hidden\" class=\"category_for_banner\" value=\"ksec\">\n","protected":false},"excerpt":{"rendered":"<p>Here\u2019s how to open a program if your antivirus app blocks it.<\/p>\n","protected":false},"author":2706,"featured_media":18819,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[2088,180,1762,499,805],"class_list":{"0":"post-18798","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-products","8":"tag-tips","9":"tag-kaspersky-internet-security","10":"tag-kaspersky-security-cloud","11":"tag-products-2","12":"tag-settings"},"hreflang":[{"hreflang":"en-ae","url":"https:\/\/me-en.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/18798\/"},{"hreflang":"en-in","url":"https:\/\/www.kaspersky.co.in\/blog\/how-to-add-apps-to-exclusions\/23331\/"},{"hreflang":"ar","url":"https:\/\/me.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/9441\/"},{"hreflang":"en-us","url":"https:\/\/usa.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/25380\/"},{"hreflang":"en-gb","url":"https:\/\/www.kaspersky.co.uk\/blog\/how-to-add-apps-to-exclusions\/23461\/"},{"hreflang":"es-mx","url":"https:\/\/latam.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/22881\/"},{"hreflang":"es","url":"https:\/\/www.kaspersky.es\/blog\/how-to-add-apps-to-exclusions\/26028\/"},{"hreflang":"it","url":"https:\/\/www.kaspersky.it\/blog\/how-to-add-apps-to-exclusions\/25598\/"},{"hreflang":"ru","url":"https:\/\/www.kaspersky.ru\/blog\/how-to-add-apps-to-exclusions\/31499\/"},{"hreflang":"tr","url":"https:\/\/www.kaspersky.com.tr\/blog\/how-to-add-apps-to-exclusions\/10067\/"},{"hreflang":"x-default","url":"https:\/\/www.kaspersky.com\/blog\/how-to-add-apps-to-exclusions\/42025\/"},{"hreflang":"fr","url":"https:\/\/www.kaspersky.fr\/blog\/how-to-add-apps-to-exclusions\/17666\/"},{"hreflang":"pt-br","url":"https:\/\/www.kaspersky.com.br\/blog\/how-to-add-apps-to-exclusions\/18307\/"},{"hreflang":"pl","url":"https:\/\/plblog.kaspersky.com\/how-to-add-apps-to-exclusions\/15284\/"},{"hreflang":"de","url":"https:\/\/www.kaspersky.de\/blog\/how-to-add-apps-to-exclusions\/27385\/"},{"hreflang":"ja","url":"https:\/\/blog.kaspersky.co.jp\/how-to-add-apps-to-exclusions\/31664\/"},{"hreflang":"nl","url":"https:\/\/www.kaspersky.nl\/blog\/how-to-add-apps-to-exclusions\/27603\/"},{"hreflang":"ru-kz","url":"https:\/\/blog.kaspersky.kz\/how-to-add-apps-to-exclusions\/24356\/"},{"hreflang":"en-au","url":"https:\/\/www.kaspersky.com.au\/blog\/how-to-add-apps-to-exclusions\/29699\/"},{"hreflang":"en-za","url":"https:\/\/www.kaspersky.co.za\/blog\/how-to-add-apps-to-exclusions\/29493\/"}],"acf":[],"banners":"","maintag":{"url":"https:\/\/me-en.kaspersky.com\/blog\/tag\/products-2\/","name":"products"},"_links":{"self":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/18798","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/users\/2706"}],"replies":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/comments?post=18798"}],"version-history":[{"count":13,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/18798\/revisions"}],"predecessor-version":[{"id":18818,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/posts\/18798\/revisions\/18818"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/media\/18819"}],"wp:attachment":[{"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/media?parent=18798"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/categories?post=18798"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/me-en.kaspersky.com\/blog\/wp-json\/wp\/v2\/tags?post=18798"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}